A key component of the original DynaNav business plan was to sell and service their products directly to the end user client. In this way the quality of the product and service was assured through a short communication and distribution channel regardless of location and also at a very competitive price.
This approach contributed greatly to the design of the original product some 15 years ago with particular focus on simplicity, ease of installation, maintenance and service as well as portability should it be necessary for a particular application. The net result was a product that occupied three components and weighed well under 10 lbs. and driven entirely by “Windows”, software technology.
Partly because of the portability of the product but essentially because of their chosen distribution plan, all DynaNav systems are shipped directly to the end user in a customized reinforced case. This ensures that no damage occurs to the product in transportation and that if it needs to be shipped, out of aircraft, to a different application or use in the future, it has a suitable container to do so.
It was recognized that technology in this field continues to move at a very rapid pace. All hardware and software was designed to be flexible, interchangeable and to be able to Integrate with other technologies that are developed in house and those that become available from other manufacturers. In this way the product is fully upgradeable on a continuous basis. It is interesting to note that many of the systems dating back to the mid nineties are still current and operating today around the world. These locations include but are not limited to, United States as well as the Arctic Circle, Europe and specifically Germany and Spain, South America particularly Chile, Argentina and Peru and of course Canada wide.
What has evolved over the years with many clients in different industries is a method of support, which is illustrated at www.dynanav.com under the support section. Basically it is a step process whereby the end user is coached through a series of stages to fault find his system at his location but with the direct help of DynaNav technicians if required. This process will locate the problem and if it is software it is correctable over the net. In the case of Hardware, it will be identified through the same process and a new or replacement item will be shipped via courier overnight. This method of support has proven to be the most efficient, and cost effective way to reduce the downtime of an aircraft that could be operating at the peak of its season.
The warranty policy of DynaNav is one year, parts and labor, which include upgrades to the software during that period. This is one of the best warranty and support packages available in this type of technology in the market place today. Full details can be found on the above web site. Effectively with the introduction of the “ServicePak” program, this warranty arrangement will extend indefinitely.
The “ServicePak” program will be provided for, on a fee basis, for a minimum yearly period and will mirror the current warranty package.
In summary the package will include;
home
contact