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DynaNav in the Press DRAFT - AgAir Update Mar 2008 - Dynanav announces the introduction of the "ServicePak" support package System “ServicePak” the next word in support from DynaNav A
key component of the original DynaNav business plan was to sell and
service their products directly to the end user client. In this way
the quality of the product and service was assured through a short
communication and distribution channel regardless of location and
also at a very competitive price. This
approach contributed greatly to the design of the original product
some 15 years ago with particular focus on simplicity, ease of
installation, maintenance and service as well as portability should
it be necessary for a particular application. The net result was a
product that occupied three components and weighed well under 10
lbs. and driven entirely by “Windows”, software technology. Partly
because of the portability of the product but essentially because of
their chosen distribution plan, all DynaNav systems are shipped
directly to the end user in a customized reinforced case. This
ensures that no damage occurs to the product in transportation and
that if it needs to be shipped, out of aircraft, to a different
application or use in the future, it has a suitable container to do
so. It
was recognized that technology in this field continues to move at a
very rapid pace. All hardware and software was designed to be
flexible, interchangeable and to be able to Integrate with other
technologies that are developed in house and those that become
available from other manufacturers. In this way the product is fully
upgradeable on a continuous basis. It is interesting to note that
many of the systems dating back to the mid nineties are still
current and operating today around the world. These locations
include but are not limited to, United States as well as the Arctic
Circle, Europe and specifically Germany and Spain, South America
particularly Chile, Argentina and Peru and of course Canada wide. What
has evolved over the years with many clients in different industries
is a method of support, which is illustrated at www.dynanav.com
under the support section. Basically it is a step process whereby
the end user is coached through a series of stages to fault find his
system at his location but with the direct help of DynaNav
technicians if required. This process will locate the problem and if
it is software it is correctable over the net. In the case of
Hardware, it will be identified through the same process and a new
or replacement item will be shipped via courier overnight. This
method of support has proven to be the most efficient, and cost
effective way to reduce the downtime of an aircraft that could be
operating at the peak of its season. The
warranty policy of DynaNav is one year, parts and labor, which
include upgrades to the software during that period. This is one of
the best warranty and support packages available in this type of
technology in the market place today. Full details can be found on
the above web site. Effectively
with the introduction of the “ServicePak”
program, this warranty arrangement will extend indefinitely. The
“ServicePak” program
will be provided for, on a fee basis, for a minimum yearly period
and will mirror the current warranty package. In
summary the package will include; ·
Continuous software upgrades over the internet during
the “ServicePak”
period. ·
Repair or replacement of hardware components other
than those that have been damaged through misuse and abuse. ·
For in season failure, upon conferring with DynaNav
support group and in the event that a repair cannot immediately be
resolved, a loaner unit will be provided to the end user while their
unit is returned to the factory for repair. At
this time, sales for both the DynaFlight-Forest™ and
DynaFlight-AirAgII™ will be provided with the “ServicePak”
program for an additional period of two years free of charge.
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